Refund & Cancellation Policy
Effective Date: July 25, 2026
At Saniro Appliance Repair, we value honesty, transparency, and customer satisfaction. This Refund & Cancellation Policy explains how appointment cancellations, service charges, and refunds are handled.
1. Appointment Cancellations
If you need to cancel or reschedule your appointment, please contact us as soon as possible.
Providing advance notice allows us to adjust our schedule and serve other customers more efficiently.
2. Missed Appointments
If our technician arrives at the scheduled service location and is unable to perform the repair because:
- No one is available at the property.
- The technician cannot access the appliance.
- The appointment was not canceled in advance.
A service call or trip charge may apply where permitted. Any applicable charges will be explained before your appointment.
3. Service Charges
A diagnostic or service call fee may be charged for inspecting and diagnosing an appliance, even if you choose not to proceed with the repair.
Any applicable diagnostic fee will be communicated before service is performed.
4. Refund Policy
Because appliance repair services involve labor, diagnostic expertise, travel, and replacement parts, refunds are generally evaluated on a case-by-case basis.
A refund may be considered if:
- A billing error has occurred.
- You were charged incorrectly.
- We determine that a refund is appropriate based on the circumstances.
Approved refunds will be processed using the original payment method whenever possible.
5. Non-Refundable Services
The following are generally not eligible for a refund:
- Completed diagnostic services.
- Labor already performed.
- Service call or travel charges.
- Replacement parts that have been installed.
- Special-order or non-returnable parts unless covered by the manufacturer’s warranty.
6. Repair Approval
Our technicians will explain the diagnosis, recommended repair, and estimated cost before beginning any repair work.
No repair work will be performed without your approval.
7. Warranty-Related Issues
If you experience a problem with a repair that is covered under our Warranty Policy, please contact us before arranging repairs with another company.
Warranty concerns are handled under our separate Warranty Policy and are not considered refund requests.
8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will become effective immediately upon publication on this page.
9. Contact Us
If you have any questions about this Refund & Cancellation Policy or need to cancel an appointment, please contact us.
Saniro Appliance Repair
Abilene, Texas
Phone: (123) 345-678